Maine Relay is available at no cost*, 24-hours a day, every day – making it possible for individuals who are deaf, hard of hearing, deaf-blind or have difficulty speaking to communicate over the telephone. Several relay service options are available to accommodate the needs of various users. Primarily, calls are conducted through the use of an assistive communications device such as a TTY, deaf-blind communicator or other specialized equipment. Details regarding the available relay services in Maine can be found online at www.MERelay.com.

Included among the services available through Maine Relay is Captioned Telephone (CapTel®). CapTel is a service that allows users to listen to their phone conversations while reading word-for-word captions of what’s said to them. Through the use of a uniquely designed CapTel phone, users speak directly to the other party and listen and read the other party’s response. Captions appear on the bright, built-in display screen of the CapTel phone, just moments after the other party has spoken.

For more information, contact Maine Relay Customer Care at 800-270-9709 or MERelay@HamiltonRelay.com or visit www.MERelay.com.

*The relay service is provided at no cost. Equipment charges and standard long distance charges may apply. CapTel is a registered trademark of Ultratec, Inc.

Additional Information

The Maine Center on Deafness (MCD) was a nonprofit agency that served people in Maine who are D/deaf, late-deafened or hard-of-hearing by providing resources and advocating for social equality.

The Agency has closed effective June 30, 2015 by unanimous board approval. We are sorry to be closing our doors after 28 years, but found we could not continue.

Deaf Services and Communication Access issues should now be addressed to Disability Rights Maine, who we understand will be administering the Telecommunications Equipment Program, the Civil Rights Program, and the FCC’s Deaf Blind Program as well as others. Please visit www.drme.org for more information.

Take Care.